Showing posts with label webinars. Show all posts
Showing posts with label webinars. Show all posts

Monday, November 16, 2009

BUILD A WEBINAR AND GET STICKY



Webinars 101:

Low-Cost, Accessible and Sticky

Webinars are growing in popularity as more and more site owners recognize the advantages of these “web broadcasts” in reaching prospective buyers, keeping the site fresh and creating stickiness – those sweet repeat visitors who most often become customers.

If you haven’t considered a webinar, give it some thought. You can do it on the cheap, it lives forever in your archive and, if you know your subject, it can be an on-going, passive income money maker – if you know your subject.

What’s a webinar?

A seminar online. There are webinars on everything from how to cable stitch to how to market anything and everything you can imagine (and some you couldn’t possibly imagine, too).

The medium is compressed digital video (DV) and you can keep it simple or produce something worthy of a Hollywood epic. Top notch production values – things like a snappy intro, a music bed the comes in under the narration to provide a subliminal signal to the viewer that something’s about to happen, and charts and graphs that aren’t hand drawn on a note pad, but are actually sharp-looking, professionally done charts, maps and other visual elements – all contribute to the perceived value of your webinar to subscribers. In other words, try not to skimp too much on the presentation.

Webinars are different from web casts in a few ways. First, web casts are one way communications. The broadcaster speaks, the audience listens. No give and take. Webinars usually employ web-based communications to allow speaker and listeners to communicate during the presentation. This isn’t always the case but it is the norm.

Webinars are also scheduled events. Web casts are usually available any time a visitor clicks on the web cast link. Webinars are scheduled for a specific time. Invitees or paying subscribers are given the scheduled time of broadcast along with an access code.

Finally, webinars are primarily instructional or educational. That’s one reason they’ve become so popular with big corporations. Employees don’t have to travel to hear the expert. They can log on in the office, interact with the expert, ask questions and learn. No travel expenses incurred.

How do I crate a webinar?

You need a digital video camera with decent resolution. This will create your source material so the higher resolution of the source the better looking the final image that appears on screen for your viewers.

Now, if your webinar is long (anything over 20 minutes) or it includes detailed facts, figures and other dense information, graphs and charts are important. If you just lock down the camera and talk for an hour ( a talking head), at least some of your audience is going to dose off. Wouldn’t you?

Have an agenda, a list of topics to cover in the hour but don’t script the webinar. There’s nothing more boring than listening to someone read for an hour. Webinars are intended to foster discussion. Often, you can start by asking a provocative question and allow the participants to express themselves. This is an excellent icebreaker, especially for listeners unfamiliar with the format.

Have something to say! It can not be said enough. 90% of current webinars are weak on useful content, long on sales hype. In order to create a successful webinar, one you can monetize, you need new information, a new perspective, a new procedure – something of value to the listener. Encourage visitors to email questions for more detailed answers.

During the post-production phase, add intro and outro music, a title frame, add text to emphasize key points, use bulleted lists to make information clearer and remember, a picture is worth a thousand words. Let’s say your webinar is about buying properties in the wine country of France. You can talk about the beautiful surroundings and romantic, rustic chateau all you want. Show pictures and you can just run music under the virtual tour.

Marketing Your Webinar

You’ll need to start promoting your webinar well in advance of the intended broadcast date. Blogs are good, free sources of announcements. So are websites dedicated to the topic of your webinar – especially if the website owners receive a portion of the proceeds for their efforts.

Syndicated content sites are also a good way to go with an announcement of broadcst times. And be sure to point out that, even if a subscriber is unavailable for broadcast, the full webinar is contained in the site’s archives for viewing at the individual’s convenience. The only thing missing is the give and take you get as an attendee of the live webinar.

Monetizing Your Webinars

Obviously you’re not going to all of this trouble for the fun of it. You need to recoup production expenses and pay the rent. So, how do you generate revenue from your webinar?

Lots of ways. The fact is content development is pricey. A good copywriter can earn $8,000 for writing a four-page sales letter. (Of course, the writer is a proven professional and the letter draws $100,000 in net earnings.) Good deal. The key to content development costs is to find as many uses for the same content as possible.

1. Prepare and promote a series of learning modules – a seven week, online webinar on managing prospective clients, closing sales and other genuinely useful information on the topic of your expertise.

This way, you’ll end up with seven, one-hour learning modules and that’s a lot of content.

Visitors pay a lower subscription rate. One seminar = $100. All seven seminars = $500. You only need 5 or six subscribers to cover production expenses. Everything after that is passive income. Advertise the modules and their broadcast dates and sign up a few viewers. The more, obviously, the better.

2. Keep the webinars on your site for a while with subscriber, PIN access. This way, you’ll still generate income from work that was completed six months earlier. Over the months, you’ll see fewer and fewer subscribers because everybody willing to pay to see and hear what you have to say has seen and heard what you have to say. 12 months is the max you should leave any webinar online. And if the webinar is highly topical, i.e. the outlook for natural gas in the next 12 months, the webinar has an even shorter shelf life.

This is also a great way to create site stickiness. Subscribers will come back weekly for the next webinar.

3. Package the webinar as a series of downloads. Customers receive one weekly automatically. This allows the subscriber to watch, stop, watch some more and control the flow of information from his or her system. Plus, they now own the webinar. It’s on their hard drives.

4. Convert your webinar series into a series of DVDs. Seven webinars, seven DVDs. These are especially useful in school environments where teachers can start the webinar and project it to a large classroom. It’s also a good tool (depending on topic of course) for corporations, associations and even individuals who want to show what you have to say to more than one person at a time, e.g. service clubs, scout groups or similar organizations that have a regular schedule of meetings.

5. Create ancillary materials. Workbooks, copy masters, charts and graphs, directions, activities that demonstrate your points – these are all low cost items that can be printed cheaply. However, they increase the value equation in the buyer’s mind. These materials should be sold as part of the entire package.

6. Go global. Hire a translation company to convert your webinars into Spanish, French, German, Japanese – languages of affluent countries in which employees, professionals, moms and dads and others can access your webinar package, now repurposed as a DVD kit with ancillary materials.

Webinars are a great revenue source once you’ve invested in their production. Use them live, use them for online subscription revenue and as a hard copy DVD for use in front of large groups.

The popularity of webinars – good ones, spread by word of mouth. One HR professional sees it and recommends it to another in a different division. Do it right and webinars will generate nice profits. Waste people’s time or bore them to tears and you’ll lose your investment in the production.

Go the profitable route. It’s a lot more fun.

Looking for a Free webinar platform. Try WebEX for your first trial run. They offer a free 30 day trial so you can test this webinar thing at no cost. Just your time.


Sunday, October 11, 2009

PODCAST YOUR WAY TO WEB SUCCESS

(Pod)Cast a Wider Net:
Go Proactive With Your Own Podcasts

The W3 marketplace grows more competitive each day and that means site owners have to do everything they can to gain the attention of prospective consumers of their goods, services or message. They have to go proactive. Sure, blogs are great. They create site stickiness, providing information worth coming back for. They’re also an easy way to update site content. Even so, blogs are still a passive means of developing a site “community” – a group of dedicated visitors.

Podcasts, on the other hand, allow you to reach out – way out – to touch potential buyers and pull them in to your site. But a lot of site owners – even the long-experienced webmasters (anyone who’s been online for more than 18 months) – lack the basics on how to create and use podcasting to bring more visitors to their sites. So let’s start at the beginning.

What Is Podcasting?
It’s simpler than it sounds at first so don’t be scared off by the jargon. Just as anyone can create a good looking website using template-based software, anyone can create a podcast using podcasting software.

The word itself is a back formation of the wildly popular MP3 player, the iPod, though an iPod isn’t required by users to hear your podcast. Any MP3 player will do and there are those who believe that other MP3s are more capable of delivering quality sound than Apple’s ubiquitous iPod.

In simple terms, a podcast is nothing more than a digital audio file, in the MP3 format, that can be downloaded through an RSS 2.0 feed. RSS stands for really simple syndication, or remote site syndication, depending on who you talk to. In either case, the origin of any podcast (digital audio file) can be found in the enclosure tag of a file created using XML (extensible markup language). The XML enclosure tag protocol was created in ’04 so that podcasting could take place.

The RSS feed for a podcast is updated whenever you (the site owner) publish or broadcast the MP3 digital audio file. An RSS aggregator (OSS, free), used to collect feeds from other sites, is used to access your RSS feed. The aggregator – a piece of software – handles some content management duties, too, by automatically downloading digital audio of interest to site visitors, which is then synced up for compatibility with a digital audio player, in this case an MP3.

Using an RSS aggregator simplifies podcasting, eliminating many of the hassles associated with streaming audio and audio-blogging. In fact, with an RSS aggregator and some really basic tools, you can podcast your way to fame and fortune. (Well fame, anyway. Some podcasters have large followings among the technirati.) If you’ve ever wished you had your own radio show, podcasting will satisfy that urge.

The XML enclosure tag will handle all manner of digital files but not all RSS aggregators are equipped to recognize or download every digital file format. However, there are numerous open source software aggregators available for you to test drive this expanding technology.

The only other items you need to create your own “radio” show are a computer (you’re sitting at one now), a decent microphone (under $25 for a really good one) and access to the world wide web via a good web hosting company. It’s also helpful to have audio editing software such as Macromedia’s SoundForge, but you can use the editor that comes as part of your factory-installed Windows package, Windows Media. It’s pretty basic but it’ll do the job just fine – at least for now.

If you’re getting sleepy from all of this techno-babble, don’t worry. Once you get into it you’ll see just how easy it is to create and broadcast your own “radio” show everyday. That’s proactive marketing on the cutting edge of digital technology. And it delivers proven results.

Creating Your First Podcast
One good way to start is by downloading a piece of software called Audacity. It’s open source, cross platform and available with various bells and whistles, most of which you won’t use but they’re nice to have as you become more comfortable with the creation of podcasts. Audacity is simply a better digital sound editor (better than Microsoft Media) that equips you to quickly edit out the “Ums”, “ahs” and other less than scintillating podcast content.

Audacity provides a visual representation of the sounds you record with a simple microphone. You see the sound waves on your monitor. By highlighting certain sections of this wave graphic you can delete and/or move content to create a cohesive program that MP3 owners will want to hear. This software can also save audio in several formats though you may need conversion software to create a podcast in a format compatible with MP3 technology. (More on that in a minute.)

Next, decide on the content of your first podcast. It can be anything from your opinions on politics to your own songs to a discussion group. Anything you hear on a radio can be developed as a podcast so let your imagination expand your creative limits.

To create the content, open your audio editing software. Click on , then . A blank “timeline” will appear on your monitor. This is your blank canvas waiting to be filled with your thoughts and favorite tunes, if that’s the way you want to go.

Test sound input levels before you start recording. You’ll read sound levels as an automated bar graph. For best results, you want the sound level to peak in the “red zone” but only peak. Most of your recording should come in just under the red peak indicator. This will provide the strongest audio signal without creating distortion, sure to turn off any podcast listener.

Once volume settings are in place, simply click on the Record button and start talking or playing some of your favorite oldies. You can also advertise your site in between cuts, rants or screeds. That’s one of the good parts – free advertising.

Getting Out the Word
Once you’ve created your first podcast audio file, it should be edited to eliminate mistakes and technical glitches. Again, highlight the section you want to delete and press the delete button. How easy is that?

Okay, so now you have an edited (and perhaps mixed) audio file of your first podcast. Depending on the audio editing software used, the file will probably be saved as a .wav file though other formats are available.

Next, upload the edited file in a format compatible with MP3 players. To do this, you may have to download another piece of OSS called LAME available at http://lame.sourceforge.net. LAME converts a .wav file or other formatted audio files to a format compatible with MP3 players.

Once properly formatted, you’re almost there. All you have to do is upload that digital audio file to your website and you’re ready to podcast.

If you’re just doing a test run, contact some friends with MP3 players equipped with podcatcher software. Podcatcher software is also OSS and is required to capture podcasts from your favorite pod jockeys.

So, for your first test run, call a couple of friends with podcatcher software and ask for a critique – constructive criticism. Change accordingly.

Going World Wide
Your audio file, properly formatted, is now available to any visitor to your site with a simple click. Technically, your program can be picked up on remote MP3 players equipped with podcatcher software, or it can be broadcast directly through a site visitor’s computer speakers.

If you really want to (pod)cast a wide net, you can upload your podcast as an enclosure to virtually any open blogging site. One popular site among podcast aficionados is blogger.com. If you want even more, worldwide exposure, checkout podcasting.com, which will distribute (broadcast) your program to any interested listeners.

You can also register with the gigantic iTunes – Apple’s music download site at itunes.com. iTunes maintains a huge (really huge) podcast directory. Depending on the topics or music you broadcast, you’re sure to pick up some new listeners here due to the curiosity factor alone.

Finally, if you plan to podcast a daily or weekly program to start building your fan base, you’ll need to create an RSS feed off of your site. This RSS feed will allow other webmasters to aggregate (collect) your feed along with other RSS feeds for delivery to their site visitors.

Why Podcast?
In a word – recognition. It’s harder and harder to get noticed on the W3. Each day 6,000 new web sites are launched, creating the fastest-growing, most competitive marketplace in the world.

Regular podcasting (it really doesn’t take long once you’ve created one or two) expands your presence on the web. Your content – your opinions, your music, your poetry – whatever you want to distribute – will be available on sites far removed from your own when other webmasters add your RSS feed for the convenience of their site visitors.

It also provides site owners with another means of reaching their target markets You can reach them when they’re not at their computers. (Cool) You can reach them in Zimbabwe (Hot). You can reach anyone who owns an MP3 player with podcatcher software, regardless of where they are or what they’re doing. (Neat)

Today’s tech-savvy MP3 owners will continue to fuel the creation of podcast content because content can be segmented to appeal to a very narrow market – a very narrow range of listeners. Your listeners.

It’s really low-cost for both podcaster and listener. The only caveat is to make sure you sign up with a web host that can handle podcasts by providing their clients with sufficient bandwidth to handle heavy digital .wav files, which use much more bandwidth than simple .doc or .txt files. You will need sufficient bandwidth to make your podcasts available directly to your growing audience or to other site owners who pick up your RSS feed through their own aggregators for distribution to locations unknown.

It’s not difficult to do, it’s low cost and high tech, and it’s a great way to let web users know you’re out there. It expands your site’s presence on the world wide web, bringing in visitors from sites that might be six or seven generations removed from your own site.

Think of podcasting as free advertising. And whether your podcasts reach MP3 owners directly through your site, through other site’s blogs or through an RSS feed accessed from a remote site, you will drive more traffic to your site – especially if your podcasts are interesting, informative and helpful.

So give it a try. You probably already have everything you need, and if not, you can download OSS audio editing and podcasting software free. So, cast a wider net and increase your site’s on-line exposure.

Podcast your way to success and have fun doing it.


Later,
Webwordslinger.com

Friday, September 4, 2009

WEBINARS SIMPLIFIED: AHHH, SHOW BIZ.



EXPERTS WILL PAY $100 FOR GOOD INFORMATION FROM AN AUTHORITY.
SIGN UP 100 ATTENDEES AND THAT'S 10K.
RECORD THE WEBINAR AND USE IT AS A WEBCAST ON YOUR SITE TO CREATE CREDS.



















Webinars:

“Thank You For Attending”

Webinars have grown increasingly popular in the era of Web 2.0. They’re interactive, easy to set up and deliver a lot of advantages to the webinar host. And a lot of revenue if you’re good at it.

Webinars versus Webcasts

Webcasts are one-way communication. You, the site owner, post a digital video (DV) on your web site or upload it to YouTube and other social sites. You talk. The viewer listens. And unless you have a compelling way about you, watching a webcast is like watching grass grow.

Today, people don’t want online passivity. They don’t want to sit there. They want to interact. Interact with each other via facebook.com, myspace.com and other sites that rely on the user-generated content of those laying claim to a few pixels, and interact with experts who actually have something worthwhile to say.

Webinars are totally interactive. They’re scheduled to start at a specific time, they’re hosted by an expert and “attendees” from around the world interact with the webinar host and with each other.

Webinars are interesting because of this interactivity. As a participant, you’re free to ask the expert questions, ask for clarifications or expansion on a specific topic. You can learn a lot from these on-line classes.

Selling CEUs

They’re called continuing education units or CEUs, and lots of professions require their members to obtain a certain number of CEUs each year – every profession from private investigators in Texas to hearing aid dispensers in Maine. Hundreds of thousands of pros need CEUs. They can get them by attending classes at the local community college or professional association, by writing papers and they can earn CEUs by attending online webinars.

Starting to see the potential here? If you’re an expert in a field that requires members to continue their educations, you have a captive audience. And attending an online seminar is a lot easier than attending classes every Monday night for 16 weeks.

Certain standards have to be met to qualify for CEU recognition. The teacher has to be a professional, the course subject has to be (in some way) relevant to the professionals’ work and the seminars must actually teach, i.e. have an established syllabus or course of study. The standards are high, as they should be, so to qualify for a CEU accredited webinar, you better know what you’re talking about or zippo CEU-seekers are going to sign up.

How To Stage a Webinar Technically

There are two ways to do this thing.

First, if you’re planning on doing a webinar a week and adding to the list of classes and topics available, you’re best off buying webinar software. Here’s a link to some Q & A on what to look for in this system-based software.

However, before you fly off to the Software Shack to pick up a webinar program, try one of the hundreds of online services that specialize in the staging of webinars. These companies provide the software and some hand holding. They aren’t too pricey, either, given the competitive nature of the market. Heck, even Big Blue (IBM) offers on-line conferencing services and that’s all a webinar is – an online conference with nice pictures.

Marketing Your Webinars

If you’re CEU accredited, use Google AdWords to promote your upcoming event. Allow a six-week time window from the date you start promotion until the actual date of the webinar itself. Then, do a little viral marketing.

Respond to blog posts relevant to your upcoming event and mention date, time, URL and cost, if any. Let’s talk about that for a minute.

When you first start staging webinars, no one knows you from Adam. You’re an unknown quantity, yet to prove you’re worth $29.95 to sign up to hear your words of wisdom. So, to start building an audience and establishing credentials as a quality educational or instructional site, offer your first few webinars free. Hey, you can become a star pretty quick if you aren’t a cold fish. And people will pay for righteous information presented in a professional manner.

The exception, here, is CEU-accredited webinars. These demand a certain production standard, knowledge standard and broadcast standard. These webinars may require a cash outlay to the conferencing company, a graphic designer and techie if you think a USB port is where U.S Boats dock. So, you can charge by the CEU. Some webinars are worth 1 CEU. Another can be worth 3 CEUs depending on the credibility of the webinar producer, length and scope of the content.

If the budget can stand it, pay for links from related sites. If there’s an industry association, send its PR department a press release announcing time and place for the webinar, and be sure to include your professional biography and credentials for hosting this gab fest.

Also, if you’re doing webinars regularly, get listed in webinar directories (Google it. There are lots of them.) If you know your stuff and you’re not a stiff – you can have fun interacting with others – then you’ll quickly see the popularity of and attendance at your webinars increase.

Putting Together a Webinar

The software comes from the conference provider. On screen, you’ll have the webinar administrator’s console showing activity of participants, handling emails from participants and tracking levels of participation.

Now, the easiest way to put together one of these online lessons is to buy a decent web cam, write out your key points and interact with participants via the email option. Or, to make connections even easier and quicker, provide a telephone contact that attendees can use to ask questions, make a point or contest a point.

As the webinar administrator, you move things along. Whatever you do, don’t write a paper and read it for an hour. I’m bored just typing about it. You need some sizzle, some visuals, some eye candy to create a professional and engaging webinar.

The easiest tool to develop webinar visuals is Microsoft PowerPoint. If you don’t have it on your system, you can download it from the Microsoft site. This is a totally screen-driven program that’s almost idiot-proof. (Prove me wrong, kids. Prove me wrong.) You type text where prompted to do so.

Add a dash of color or a photograph to give a boring bullet list a little pizzazz. Especially if we’re going to be parked on it for a while. Or, instead, reveal text in the bullet list on cue simply by going to the next Power Point slide in the deck. Without too much of a learning curve, you can put together a Power Point presentation.

Using your webinar administrator’s console, you can cut back and forth between the graphics in your Power Point deck and your talking head via a hi-res webcam. By switching between the two you accomplish a couple of important tasks: (1) you put a face to the voice and the knowledge and the humor and professionalism (at least wear a nice sweater); and (2) it maintains visual interest. An hour-long Power Point presentation is almost as bad as an hour-long talking head. Switch to create interest, especially when answering questions from the crowd.

During the Webinar

You should have a list of talking points and sub-points, not a speech. You should have an agenda. “Today I’m going to talk to you about liability insurance and the private investigator. Let’s begin with blah, blah, blah…”

Encourage discussion and stop often to ask for questions. In some cases, it may take a few minutes for a question to reach the moderator’s console if the email is routed via Zambia so go with the flow. “Oops, okay, we have an email from a dental associate in California regarding that last point.” Stay flexible and nimble. As the moderator you’ll be juggling a lot of balls.

You’ll be teaching, reading emailed questions, moderating group discussions, tracking viewer activities and trying to work in a little humor all at the same time.

You should know, throughout the webinar, where you are on your agenda list and expand or contract your discussion as necessary.

Encourage debate by posing provocative questions. Part of the appeal of these events is the ability to interact with one’s peers so provide that opportunity. Then, sit back and moderate, keeping the discourse on topic.

Testing

CEU webinars require that attendees take and pass a test so if your’s is a CEU-accredited webinar, you need to develop an online post-test administered after the webinar. To earn the CEU credits, each attendee must achieve a certain grade. Hey, for all you know they were watching TV as you were explaining the latest in forensic science so those meeting professional requirements should be tested, and they should pass.

If your webinar isn’t CEU-based, testing is up to you. Frankly, the people who have signed up already know their stuff so testing seems a bit inappropriate. However, to maintain interest, ask the “Question of the Second” or “Insurance Trivia” throughout the lesson. Using Power Point makes creating “test pages” easy and the conferencing software captures attendees scores and even delivers them individually to avoid embarrassment.

Amortize Production Costs

It could cost a few bucks to put together a professional webinar that has high production values, accurate, current information and a dash of entertainment value on the web (sorely missing, btw). And if you only host the webinar once (a spot webinar), those costs are all associated with the one-shot spot. Instead, schedule webinars daily or weekly. Each time you’re able to conduct a revenue-producing webinar, the initial production costs are further amortized. So, that one time production expense pays for itself over and over.

It’s not hard to do, and if you don’t have the time, talent or inclination there are plenty of freelancers who do this stuff every day so outsource all the heavy lifting and save yourself for Saturday mornings when you become the congenial host of “Process Server Weekly, the ONLY weekly webinar for professional process servers.”

Ahh, show biz.