Monday, November 9, 2009

WORK FROM HOME: BUILDING A WEB-BASED BUSINESS

A Web-Based Home Business?

Have You Thought About…

Working from home is great – especially when you have kids. A home-based business provides flex time, the commute is a breeze and you can, in fact, earn money from home. Now, this has nothing to do with those scams you see that’ll pay you “to work at home” stuffing envelops or evaluating websites. Stay clear.

No, this is about starting your own online business. Lots of people do it. It doesn’t take a million bucks to get started. You don’t need to be a computer geek and you can build a business around the things that most interest you – things you enjoy, things at which you excel.

However, what things should you consider before getting knee-deep in a project about which you know so little? Let’s take a look.

Your Interests

If you have no experience or interest in ranking micro-cap oil stocks, it makes no sense to build a business ranking small cap stock markets around the world. Within the realm of e-commerce, the learning curve is long enough without having to learn about the topic of your site. Besides, micro-caps are boring (unless you’re a professional investor).

Instead, think about the things you enjoy. It’s human nature to enjoy those things we do well so, chances are, if you’re a first-class craftsperson (you knit, throw pots, create macramé wall hangings, refurbish antiques, etc.) the topic of your site and basis of your business is easily defined. Go with what you know. Think about what interests you. That’s your business.

Learn All You Can About SEO and SEM

Search engine optimization (SEO) is optimizing your web site for search engine spiders that crawl the web regularly (every 48 hours according to web lore). Search engine marketing (SEM) is the art and science of advertising (marketing and promoting) your web site so that web users know it’s there, visit and order something from you.

Good sources of information? Well, blogs like this one contain the most up-to-date information on everything from how to design an attractive site to how to use ASP scripting to best advantage. (Just kidding. You don’t need to know a thing about ASP scripting unless you want to go deep. If so, it’s not tough to learn and again, today most of this stuff comes in template form.)

Buy a book or two at the book store. There are plenty of online SEM experts who will be happy to sell you a $695 package on everything you need to know about web success. A couple of books from the local bookstore or library will get you started, and you can save that $695 for other, more useful purposes.

Other good sources of information? Webmaster (site owner) web sites and forums. Just Google “webmaster sites.” There’s a slew of them. Pick one, dive in and start reading. Don’t be concerned that you’re only understanding one-third of what you read. In a few days or weeks you’ll learn all about conversion ratios, back links, embedded text and search engine algorithms.

And despite the fact that it sounds like rocket science, far from it. The whole e-marketplace is comparable, in many ways, to the world of brick and mortar commerce. You need an attractive place to sell stuff, you need to advertise, process orders and returns and, of course, keep the customer satisfied. The W3 has lots of similarities to the 3-D world in which we live.

Capitalizing Your Online Business

Once you’ve learned enough about SEM basics, start comparing web hosts – the companies that provide the on-ramp to the world wide web. Go with a web hosting company that gives you a lot of freebies and toll-free tech support. Guaranteed you’ll get glitched up somewhere down the line (don’t worry, it happens to everybody and it happens in any business, online or off) and you want someone to talk you through it. Now. Some of the low-ball web hosts will nickel-and-dime your new business to death. Get the all-inclusive package and make sure it’s really all-inclusive before signing up.

Also, a good web host will provide all the web-building-database-management-secure-check-out-add-a-blog software-and-services you need free. If you have to buy this stuff at retail, you’re out of business before you even post a pixel. Remember, we’re trying to keep this cheap so you don’t have to mortgage the house. Just skip a few meals out at those fancy restaurants. You want EVERYTING. Cheap.

A web-based business is the last bastion of true entrepreneurial spirit. Try buying a McDonalds franchise. You’re talking millions in up-front capital. Your start up costs for an online business will be much lower – but there will be costs. Plan on it and budget for it. The number one reason so many online businesses fail is undercapitalization – not enough money to run the business for some time before it starts showing a profit.

And it does take time. The widely-publicized, web grand slams, like You Tube and MySpace are the exception, not the rule. Most web-based businesses won’t see a profit for months. Maybe even longer.

The smallest cost, believe it or not, is web hosting. It’s a killer, competitive industry so you can buy enough server space to create a web presence. But that’s the easy part. Then, you have to market the business. 6,000 new sites come online every day. The commercial web is growing like some mutant fungi. Marketing your web site will cost more than the web site itself, something to remember when putting together your budget. Set aside a big chunk of change for marketing.

If you can’t write a lick, you’ll have to hire a copywriter to prepare your site text. There are lots of good sources for low-cost writing services. Checkout guru.com and elance.com and post your project. Lots for cheap on these “work for hire” web sites. If you can write a lick, no problem. Do it yourself, make sure you catch all typos and go to town.

Building Your Site

You don’t have to know a thing about web site building. Today, it’s all done with templates. Choose the style you want as a back drop, “Add copy here,” get some product pictures (pictures sell products better than plain old words), add a checkout module (it really is easy if you go with a web host that provides all of this site building paraphernalia) and launch. You’re an e-trepreneur!

Marketing

When immersing yourself in the SEM world, be sure to learn about low- and no-cost marketing opportunities, sometimes called viral marketing. You can list your site in topic specific directories, syndicate content in exchange for back links, you can blog other sites – lots of ways to get your “Open for Business” sign out there for zip.

Also, learn all you can about pay per click, or PPC, advertising. The most well-known is Google AdWords – those stacks of site links that appear on lots of web sites and on Google’s search engine results pages. You can log on to Google, click on Business Solutions under the search box and learn all about PPC advertising.

There are pros and cons to this kind of promotion. One negative? You pay for each visitor to your site. That’s why it’s important to have the capital to properly market your venture. It’ll be the biggest expense you have in the first 12 months of operation.

Think Big. Plan Small.

If you envision your site as the next Amazon, don’t. The sobering fact is that 94% of all web businesses don’t make it past the first year. The 6% that do grow to profitability relied partly on smarts and partly on luck. You can do this, but think big, plan small.

Don’t mortgage the homestead, learn all you can about SEM, keep your expenses to the bare minimum and take advantage of free marketing. This blog contains numerous articles on how to market a site on the cheap. Check them out. Then, check out other resources on webmaster sites for even more information.

Finally, select a web host that wants you to succeed. These companies provide lots of disk space on a server, a tool kit filled with templates and one-click modules to add features (like a checkout or blog) to your site. Never get in deeper than you want to be.

It’s a lot to fathom and this article has either scared you away from online marketing or it’s piqued your curiosity about the possibility of building a real, genuine, profitable home business that will supplement and even supplant your current income.

And let you raise the kids, too. You’ve found a good place to start learning. So, what are you waiting for?


Thursday, November 5, 2009

Social Media and Building a Web Biz


Socializing Your Site to Success:

Using Folksonomy to Build Traffic


In the Age of Web 2.0, social sites have made great strides, establishing themselves as valuable resources for web site owners and potential customers seeking to match up supply and demand. What are these social sites and how can they help you increase site traffic on the cheap? It’s all about linking up.

Social Sites

These are sites that post personal or social information for sharing. Some of the most popular of these sites include Facebook, LinkedIn, youtube.com, del.icio.us and flickr.com. youtube encourages visitors to upload home-grown videos or clips ripped from main stream media. Visit youtube.com and you’ll see everything from stupidity in the extreme to thought-provoking video vignettes produced by film buffs and kids, some cool, some sophomoric.

Another popular site, del.icio.us (pronounced delicious) is a repository for personal bookmarks or tags. When web users find an interesting site or interesting information, they tag it, categorize it and post a link on del.icio.us. What’s particularly interesting about this social site is that categories for links are being developed by users.

These user-created categories are called folksonomy as opposed to the traditional taxonomy of classification used in science, industry and knowledge management. For example, the well-known Dewy Decimal System, used in libraries to assign books to specific categories, is an example of a taxonomy. At del.icio.us users catalog their own findings, leading to some very interesting classifications.

Social sites encourage group (social) participation dmoz.org, Plurk and Wikipedia, for example, and rely on the concept of extreme trust – that idiots won’t subvert the system with frivolous or misleading posts, but even though these sites are routinely monitored, the idiots do occasionally prevail.

What started as an experiment has now become a movement with social sites for all ages, male and female, families, businesses and even entire industries popping up like mushrooms. It’s a new form of social interaction that can help web site owners get a lot of attention for very little $$$.

Inbound Links

Inbound links to your site, that is links pointing visitors to your site, are very useful in getting your little ebiz noticed by search engine spiders. Spiders look for inbound links and count them up based on the reasonable assumption that the more sites and individuals recommending your site via inbound links, the better your site must be. Those sites with long lists of quality inbound links are designated as authority sites – sites that competitors send their visitors to. So, the more inbound links you have from more sites and more individuals, the more impressed SE spiders are.

Getting inbound links used to be a time-consuming, frustrating experience for online business owners. There were email exchanges, telephone calls and something called “links begging” which is as humiliating as the name indicates. Then, software was developed that enabled site owners to contact like-minded individuals and businesses with a spam-plea for a link exchange. These emails usually ended up in the recycling bin unread.

Today, through the use of social sites, acquiring inbound links is more efficient and a whole lot less humiliating.

Social Sites & Inbound Links

Social sites enable you to create a free presence on the web. Actually many free presences on the web. For example, youtube will display a video you made – a video that shows one of your products in practical use, perhaps? Sneaky but legit.

myspace.com is an extremely popular social site where anyone can create an online profile of themselves, their hobbies and interests and the URLs of their web sites. So, anyone looking at your profile has the option of visiting your site. And, if they like what they see, they may book mark it and even recommend it to other myspacers.

Del.icio.us is a repository of recommended (bookmarked by just plain folks) sites. There are lots of bloggers listed, providing a useful means of contacting bloggers who might be interested in running a story on you and your site.

The ultimate objective is to have your site tagged by as many users as possible. This social tagging indicates a level of site quality simply because so many individuals have tagged it for the benefit of other users. Think of it as digital promos from satisfied customers.

Better Keep ‘em Satisfied

To have satisfied visitors willing to tag your site, you need content – interesting, useful, engaging, non-hype content. Blogs are useful in this regard. In fact, when you start a site blog, you’re on track for lots of inbound links. Blogs, according to the pros in the know, are the quickest way to develop inbound links. Blogs are simply another aspect of the socialization of the w3.

No useful content, just a bunch of sales garbage, is not going to get your site tagged. However, useful product reviews, short how-to articles and other “good-to-know” information will get your site tagged – a lot.

So, grow your business by creating an online presence on every social site you can. Create profiles, upload videos and add book marks to your site on del.icio.us and ask friends to do the same. It’s free advertising and a terrific way to get to know your visitors and what they’re looking for.

Oh, and it’s a lot of fun, too.

Tuesday, November 3, 2009

SELLING AIN'T WHAT IT USED TO BE

The New Art of Persuasion:

What Worked Before Won’t Work Now

The rules of grammar, punctuation and even spelling that have served us for generations have disappeared on the w3 and, as copywriters, we’ve had to learn a new methodology to persuade readers to fulfill the most desired action or MDA. The New Art of Persuasion has rewritten the rules. Is your site ready?

Does your site text instill trust?

If your site is one long, sales letter loaded with hype and impossible claims (EARN 200% IN JUST 2 WEEKS!!!!), you aren’t going to convert many readers. Today’s I-net buyer of services or products is savvy and certainly isn’t going to fall for the same tactics employed by Dr. Frisbee’s Elixir and Curative. It was hype then, it’s hype today.

Trust blooms in the absence of hype – text that appeals to the reader’s intelligence and discerning good judgment. Give the reader the facts in a straightforward manner and chuck the hype. Building trust is step one in getting the reader to stay put to read more about your products.

Is your site credible?

Somewhat related to trust, credibility is believability. If visitors don’t believe what you’re telling them, they won’t be convinced – and you’ll lose points in the trust column, as well.

On-site credibility builders include things like customer testimonials, customer success stories, your success story, product benefits in a bulleted list and recommendations from and memberships in professional associations. Get this information right there on the home page, above the fold, so it’s the first thing visitors see. Now you’re building visitor confidence.

Is your site text eyeball friendly?

Site visitors tend to scan rather than read. So use a lot of headers and sub-heads to lead the reader’s eye to the specific information s/he is looking for. Web users are an impatient lot and reading through dense paragraphs of detailed text has all the appeal of a root canal. It’s just not going to happen.

Use small blocks of type. Use single sentences or even just phrases to emphasize key points. Use lists and checkpoints. Use a lot of negative space to make important text jump off the screen. And finally, throw the grammar book into the waste basket.

Write like you talk.

This is the absolute best copywriting advice you will ever receive.

When people talk they do not talk in this stiff, written style. They start, they stop, they think, they use contractions. Nobody says “I will go to the refrigerator” they say “I’ll go to the refrigerator (or fridge, even).”

Site text should be written so it’s “heard” by the reader as s/he reads. Don’t write words people read, write words that people hear. It creates a personal connection between reader and web site. “Hey, these guys are like me.”

This approach to copywriting is important to the development of long-term, customer relations. Push the hype and you won’t make a friend. Write like you talk, make the connection and build an expanding base of repeat customers. Sweet.

Define the visitors’ needs. Then fill those needs.

What do visitors need or want? Quality? Low prices? Accessible customer care? Variety? By defining your customers’ needs you’re better prepared to meet those needs through your products or services. More importantly, you define for the visitor what he or she needs. Then, you provide the solutions for meeting those needs.

“If you’re tired of harassing phone calls from collection agencies (the need defined is eliminating collection calls) let us show you how to manage your debt in just 12 months.” (There’s the solution that visitors are looking for.)

Appeal to human motivators.

Humans are motivated to action by many things – the need to love and be loved, the need to belong, status, prestige, fear, anger, greed – there are hundreds of emotions and social needs that make us buy a certain brand of car or go on a weight-loss diet.

Before you write a single word of site text, understand the motivations of the readers. What brought them to your site? What do they expect to find? And, how can your text appeal to the human motivations that compel visitors to make a purchase or opt in for your monthly newsletter?

Carefully prepare the call to action.

“Act now.” “Don’t delay.” “Pick up the phone and call now before you forget.” The call to action is a specific set of directions you expect the reader to follow. The call to action performs two important functions.

First, it motivates the reader. That’s why the call to action must be carefully crafted to fit the persuasive text that comes before it. After you’ve built trust, established site credibility and connected with visitors, use the call to action to urge readers to perform the MDA. Same tone. Same friendly approach.

Second, an effective call to action provides very specific directions so the reader knows what s/he should do next. “Dial 1-555-1234 right now for the most reliable trading platform ever developed.” Specific and to the point.

A note of caution, here. Text links, in the ubiquitous dark blue type, have become de facto calls to action. Readers recognize that blue type as a link, something they should click on. It’s presence in the middle of a page indicates an expected action. And it may not be an action you want the reader to take. Bouncing from page to page, or worse, sending a visitor off to another site, won’t do anything for your conversion rate.

Once you’ve got the readers’ attention, don’t send them off in another direction.

Add some incentive.

A call to action may motivate some readers, but an incentive of some kind will motive even more to perform the MDA. “Act now and receive a 50% discount on all of your purchases for the rest of the month!” Perfect. That kind of incentive motivates readers to action right now and it keeps them coming back for the rest of the month.

An incentive can be anything of value to the reader – a discount, free shipping, a free e-book, coupon savings or a lifetime guarantee. Just make sure to place the incentive after the call to action. That way, if the call to action doesn’t persuade, the incentive just might be the clincher.

Write for the w3.

Most site visitors have short attention spans. They get bored quickly and if you don’t grab their attention in the first 25 words, they are outta there. A gripping headline helps, but that’s just the start. Once the reader is hooked by the headline, the underlying text has to deliver the follow-through to make the sale.

It’s got to be readable, scanable and not insulting to the reader’s intelligence. However, it’s also important to remember that the average American reads at an eighth grade level so avoid a preponderance of arcane linguistics simply to impress readers with your extensive vocabulary.

Keep it simple. Keep it honest. Keep it accessible. Keep it compelling.

That’s what web users expect and that’s just what your site text should deliver.

Sunday, November 1, 2009

6 Tips to Manage Your Client Base


Six Critical Customer Care Tips:

“It’s easier to keep a client than find a new one.”

Yeah, it’s an old cliché, but it’s a cliché because it’s true. The key to long-term site success is an expanding customer/client base – repeat buyers of your goods or services.

Keeping the customer satisfied, especially for web-based businesses, isn’t a walk in the park but there are things you, as webmaster, can do to manage client care, keeping the customer satisfied and coming back for more.

1. Maintain an accurate order tracking system. If you use a delivery service like FedEx or UPS, you’ll get tracking software with your account. But, if you’re trucking 37 ceramic figurines to the post office every day, you’ll need an order tracking system – preferably one that can identify “downstream” problems like: “Hey, you’re going to run out of hula girl bobble heads next Thursday. Time to reorder.”

2. Stay involved. You may be using a drop shipper to manage inventory storage, shipping and handling, and it’s not always easy during the rush of the day to check tracking data – even if you’re shipping out of a spare room. Track all problem orders yourself.

3. Provide updates to the buyer. An auto-responder as soon as the problem is identified with an opt out box to cancel the sale. You may lose that one, but your straightforwardness and ease of use will make a positive impression.

Federal law requires that orders must be filled within 30 days, after which the buyer is no longer obligated to pay. Don’t ship without renewed buyer approval.

4. Provide US-based customer support 24/7. In this global marketplace, someone is always buying, and someone always has a question. Also, empower telephone reps to accept returns with the customer’s receipts. This saves on call-backs and significantly lowers buyers’ stress levels.

5. Use dynamic pages designed specifically for each visitor. Best example? Amazon. My home page is different from your home page based on our past buying histories. All of this data is stored in Amazon’s database and when I log on, I’m bombarded with recommendations based on items purchased five years ago.

But Amazon stills calls me by my first name. That’s nice.

6. Last key point. Overdeliver. If prudent, drop a personalized email or even make a telephone call. People are really pleasant when the company CEO calls and promises satisfaction.

The whole point of quality customer care is to create word of mouth (WOM) viral marketing. Treat your customers or clients right, and viral WOM will do the rest in growing that client base bigger and bigger.

Call me.

editor@webwordslinger.com

Tuesday, October 27, 2009

USE "ACTION WORDS" TO MOTIVATE AND INSPIRE

ACTION WORDS MOVE SITE VISITORS TO TAKE ACTION AND PERFORM THE MDA - THE MOST DESIRED ACTION





Action Words: Motivate and Inspire

The words you choose, whether writing site text or a sales letter, often make the difference between closing the deal and missing a golden opportunity.

Make your writing more interesting, engaging and compelling through the use of action words and phrases. Would you rather learn something or uncover or discover something?

Would you rather be well-known or acclaimed? Which is better: to hasten business growth or to accelerate that growth? Words have more than a literal meaning. They also have connotations. In the above example, hasten connotes “rushed” while accelerated connotes a desired and quick increase.

So, to help you spice up your writing, here’s a list of some action words you can use in place of beige, blah bunk. Add zip, zingo, panache and just a touch of punch to your writing, whether you’re writing an instruction manual or the text for a newspaper advert.

Action Words

acclaime,d accelerate, improve,

achieve, manage, oversee

fabricate, free, accomplish

launch, ignite, expand

increase, train, secure

balance, mold, shape

leading-edge, bleeding-edge, state-of-the-art

ahead-of-the-curve, far horizon, grounded

elevate, electrify, astound

resolve, grow, discover

uncover, exceed, activate

impact, grab, demand

power up, grow margins, slash costs

revamp, (re)design, saved

salvaged, recovered, resuscitate

rejuvenate, exclaim, revitalize

generate, streamline, innovate

defend, gain the advantage, win

overpower, overwhelm, clobber (humor)

You get the idea so pull out your thesaurus and you’ll discover a slate of action words that will expand your lexicon and make you a better web writer.

Now move it if you want to gain the advantage over the fierce competition.

Sunday, October 25, 2009

Words, Inc.

Words, Inc.

Posted using ShareThis

Saturday, October 24, 2009

BOYCOTT CONTENT SPAM

Don't outsource overseas to save a few bucks. Search engines want quality.

SEARCH ENGINES RECOGNIZE QUALITY CONTENT.

SITE VISITORS LOVE QUALITY CONTENT.